Dear Ms.Peterson,

It is the payment of the duty/tax amount that is an issue at the moment. I do realize that at this point of time the delivery of the shipment is of utmost importance rather than the payment. Though procedure requires that these duties should be billed to the consignee, I have instructed the clearance team to have this charge credited to you along with the other charges as well as gesture of goodwill. We’d definitely like to avoid any further delay on this shipment. You will be informed about the procedure to proceed with the clearance tomorrow.

Once again, I apologise for all the inconvenience you have faced during the last three weeks.

This is the Indian way of say- "Okay we're tired of being yelled at about this! Give us a freaking break already! Here's your crap now get off our backs!"

I shall have it tomorrow Inshallah.